Shipping & Returns

The Journey to Your Door

Shipping Information

Our handcrafted gourmet products travel from Southern California to kitchens across the United States and beyond!

We typically process orders within 1–3 business days, excluding weekends and holidays. Processing time is the time needed to prepare your order before it ships.

Once your order is on its way, you'll receive a shipping confirmation email with tracking information when available.

Shipping options, rates, and available delivery methods are displayed at checkout based on your order and destination.

Flavor Without Borders

International Shipping

We LOVE sharing delicious flavors beyond the United States! International shipping is available to eligible destinations, subject to product restrictions and available shipping services.

International customers may be responsible for applicable customs duties, import taxes, and other fees assessed by their destination country, unless otherwise indicated at checkout.

Because food import regulations vary by country, certain products may not be eligible for international delivery.

Have a question about shipping to your location? Please contact us before placing your order.

We're Here to Help

Returns & Exchanges

Your experience matters to us, and we want every Sleepers Gourmet order to arrive just as delicious as expected!

Due to the nature of food products, returns and exchanges are reviewed on a case-by-case basis. Please contact us before sending any products back.

If something isn't quite right with your order, reach out to info@sleepersgourmet.com with your order number, a description of the issue, and photos if applicable.

We'll review your request and work with you to determine an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or another solution.

When Things Don't Go as Planned

Damaged, Missing or Incorrect Items

We take great care in preparing and packing every order, but occasionally something unexpected happens along the way.

If your package arrives damaged, contains an incorrect item, or is missing something, please contact us as soon as possible.

Include your order number and, when possible, photos of the products and packaging so we can better understand what happened.

We'll be happy to review the situation and help make things right.

A Little Change of Plans?

Order Changes & Cancellations

Need to update your shipping address, change an item, or cancel an order? Please reach out as soon as possible.

We'll do our best to accommodate changes before your order has been processed or shipped.

Once an order has entered fulfillment or is already on its way, changes and cancellations may no longer be possible.