Refund Policy

Please contact us within 30 days of receiving your order if you have a concern about your purchase.

Due to the nature of our gourmet food products, returns and refunds are reviewed on a case-by-case basis. For food safety and quality reasons, we generally cannot accept returns of food products once they have been delivered.

If your order arrives damaged, defective, incorrect, or incomplete, please let us know as soon as possible so we can review the situation and determine an appropriate resolution.

To request assistance, email info@sleepersgourmet.com with your order number, a description of the issue, and photos if applicable.

Eligible non-food items may be considered for return within 30 days of delivery, provided they are unused, in their original condition, and in their original packaging.

Please contact us before returning any item. Unauthorized returns may not be accepted.

We carefully inspect and package our products before shipping, but sometimes things happen along the way!

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

If a refund is approved, we'll notify you by email and issue the refund to your original payment method.

Please allow time for your bank or payment provider to process and post the refund.

If you haven't received an approved refund, we recommend checking with your payment provider first. You're also welcome to contact us for assistance.

Exchanges are reviewed on a case-by-case basis, particularly for damaged, defective, or incorrect items.

Please contact us before sending anything back so we can determine the best next steps.

Sale items and gifts are subject to the same eligibility review as other purchases.

Any approved refund will generally be issued to the original payment method.

Gift purchases may require additional coordination with the original purchaser.

If a physical return is authorized, we'll provide instructions for sending the item back.

Return shipping costs and arrangements will depend on the circumstances and will be communicated before the return is processed.

Have a question about your order or our refund policy? We'd LOVE to hear from you!

Email us directly at info@sleepersgourmet.com or visit our Contact Us page.

For additional information about order processing, delivery, and international shipping, please see our Shipping & Returns page.